Terms and Conditions

Terms and Conditions

EASI User T&C

EASI Terms and Conditions differs
as per country of operation

EASI Australia Pty Ltd
APP/WEBSITE TERMS AND CONDITIONS

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“EASI Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) they rely on their own judgment as to their choice of the eateries and groceries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by EASI in their decision;

(b) in paying for the food, beverage and groceries offerings to the Suppliers, they have not relied on EASI’s expertise in selecting or qualifying the Suppliers’ listings (“Listings”) on this App/Website;

(c) EASI is an independent party to the Suppliers and does not provide any warranty as to the quality or suitability of the food, beverage and groceries offerings in the Listings;

(d) EASI is not an owner/operator of food, beverage and groceries establishment and does not represent any supplier or cooks featured in this App or on the website;

(e) EASI does not endorse any Supplier who are featured on the App/Website;

(f) EASI does not provide actural delivery service and the delivery service is provided by independant Delivery Partners;

(g) EASI only connects Customers, Suppliers and Delivery Partners, and dissatisfaction with food , beverage and groceries purchased and/or delivery service will need to be directed to the relevant Suppliers and/or Delivery Partners directly;

(h) they are required to provide customary billing information such as name, billing address and credit information to EASI Australia Pty Ltd and its payment processor;

(i) where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(j) where payments are made in cash and the Customers are not satisfied with respect to the food , beverage and groceries orders, they acknowledge that all complaints with respect to the contents of the orders will need to be directed to the Suppliers directly;

(k) where payments are made through EASI Australia Pty Ltd’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food, beverage and groceries were and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that EASI Australia Pty Ltd approves the refund, the Supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

(l) accompanying pictures are for illustrative purposes only and may differ from the actual product. These are for reference only and EASI makes no representation as to the actual product you receive.

USERS

This App/Website may contain links to third party sites and EASI is not responsible for any damages which may be caused to a user arising from the user’s access to any third party sites.

[email protected]

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

EASI reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who EASI reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because EASI reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. EASI also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

We hereby expressly clarify that we do not sell and/or supply any alcohol.

VIC: Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000) for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

NSW: Under the Liquor Act 2007, it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.Victoria: Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

New South Wales: Liquor Act 2007 - It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

LIMITATION OF LIABILITY

Under no circumstances will EASI be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under Australian Consumer Laws, EASI excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

GOVERNING LAW

The supply of services by EASI Australia Pty Ltd set out in this arrangement is governed by the laws of the State of Victoria and all parties agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria or any other courts which have jurisdiction to hear appeals therefrom.

CANCELLATION

An order can be cancelled on the App before proceeding with payment. However, once an order is placed, there are limited circumstances where you are able to cancel the order online. We encourage you to check your orders carefully before placing them.

Customers can only cancel an order more than 8 hours before the scheduled delivery time by calling or text the customer service on the App.

We will not be liable to you or any third party by reason of a refusal, suspension or cancellation or by reason of the unwinding of any order permitted under these Terms, after processing your payment option has commenced.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the President of the Law Institute of Victoria or the nominee of the President to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of EASI Australia Pty Ltd. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct

By accessing this App/Website, you acknowledge and agree that:

(a) To comply with all applicable laws regarding online conduct and acceptable material;
(b) Not to use the App/Website for any unauthorized or illigal use;
(c) By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any EASI Australia Pty Ltd server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless EASI Australia Pty Ltd has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any EASI Australia Pty Ltd server, or the network(s) connected to any EASI Australia Pty Ltd server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of EASI Australia Pty Ltd services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that EASI Australia Pty Ltd will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text Alerts Electronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights-, titles and interests in and to which are owned by EASI Australia Pty Ltd.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of EASI Australia Pty Ltd.

User Content

EASI Australia Pty Ltd may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You grant EASI Australia Pty Ltd an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content on the App/Website and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you.

You further grant EASI Australia Pty Ltd a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of EASI Australia Pty Ltd, to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. EASI Australia Pty Ltd and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to EASI Australia Pty Ltd or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain EASI Australia Pty Ltd’s property. Such disclosure, submission or offer shall constitute an assignment to EASI Australia Pty Ltd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Pricing

On EASI App, the Prices and offers may differ from the prices and offers in the restaurant and the shops. Prices and offers may change from time to time without notification.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise EASI Australia Pty Ltd to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that EASI Australia Pty Ltd shall not be liable for any damages of any kind related to your use of the App/Website

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of EASI Australia Pty Ltd. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The App/Website is created and controlled by EASI Australia Pty Ltd in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria will govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws.

EASI PRIVACY POLICY

EASI Australia Pty Ltd (ACN 628 727 060) trading as EASI (“EASI”) is committed to protecting your personal information in accordance with the Australian Privacy Principles.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

The information in this document details how we comply with the requirements of the Privacy Act 1988 (Cth) in protecting the personal information we hold about you.

What is “personal information”?

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What we collect

Personal information collected by EASI generally comprises name, address, telephone number(s), electronic address(es) and other contact details and payment information such as credit or debit card information. We may also collect transaction details relating to your use of our products, services or benefits and information about your use of the Website and information about you from your communications with us whether in the form or electronic messages or posts that you place on our Website.

Why we collect information

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

Use and Disclosure

EASI will only use and disclose information for the primary purpose it was collected, or for a secondary purpose when it can be demonstrated that it is relevant to the primary purpose.

Generally this will mean:

  • you will have a reasonable expectation that EASI may use and/or disclose such information for the secondary purpose; or
  • you, or if unable, your authorised agent or legal representative, has given consent; or
  • such use and/or disclosure is required, authorised or permitted under law, or for lawful action, or for the prevention of unlawful activity; or
  • the use and/or disclosure is for statistical purposes.

What if you provide incomplete or inaccurate information?

We may not be able to provide you with the services you are seeking.

How we hold personal information

All information collected by EASI are stored on our network where access is limited to employees or contractors who are involved in the management, provision and monitoring of services we provide to you.

Your personal information will not be handled or be made available for any other entities, parties other than as provided in this Privacy Policy Statement.

Storage and security of your personal information

EASI takes all reasonable steps to ensure personal information is held securely. EASI excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event EASI will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using EASI.

We may store your files in hard copy or electronically in our ordinary systems. These may include Australian-based cloud servers or the servers of third parties within Australia. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

Who we may communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

EASI takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

EASI may also use and disclose your personal information to send direct marketing to you from:

  • EASI Australia Pty Ltd;
  • Our related bodies corporate;
  • Third parties who provide services to us; and
  • Third parties, if EASI Australia Pty Ltd reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets of EASI Australia Pty Ltd may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of EASI Australia Pty Ltd or its assets if that outcome occurs.

Third party privacy practices

This privacy policy governs the use and disclosure of personal information and storage of those information we collect from you. If you disclose any of your information to others, or if directed to a third-party website/services, their privacy notices and practices will apply.

We cannot guarantee the privacy or security of your information once you provide it to any third-party and we encourage you to evaluate their privacy and security policies. We expressly exclude all liability that may be associated to it directly or indirectly.

Disclosure required by law

We may be required to disclose customer information by law.

Disclosure as a result of your actions

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage EASI to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality Online Collection of information via App activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide EASI with statistics that can be used to analyse and improve their web sites.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information Changes to our privacy and information handling practices

EASI may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 1300999998(AU)、0385959848(11:00-20:00)

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

How to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we will require you to complete and sign the attached ‘Request for Access to Personal Information under the Australian Privacy Principles’ form, and either email it to the office manager at

[email protected], or hand it in to EASI offices at Unit 22/277 Middleborough Road, Box Hill South VIC 3128 Australia.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the Privacy Act to deny your request for access, or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within EASI in connection with a commercially sensitive decision –making decision;
  • denying access is required or authorised by or under an Australian law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between EASI and you;

Enquiries Contact us about our privacy and information handling practices

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

  • email at [email protected] or ring us on 1300999998、0385959848(11:00-20:00) or writing to the address below:
    EASI, Unit 22/277 Middleborough Road, Box Hill South VIC 3128, Australia

Making a privacy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all of our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at EASI, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.

EASI Global (NZ) Limited
APP/WEBSITE TERMS AND CONDITIONS

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“EASI Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) they rely on their own judgment as to their choice of the eateries and groceries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by EASI in their decision;

(b) in paying for the food, beverage and groceries offerings to the suppliers, they have not relied on EASI’s expertise in selecting or qualifying the suppliers’ listings (“Listings”) on this App/Website;

(c) EASI is an independent party to the suppliers and does not provide any warranty as to the quality or suitability of the food, beverage and groceries offerings in the listings;

(d) EASI is not an owner/operator of food, beverage and groceries establishment and does not represent any supplier or cooks featured in this App or on the website;

(e) EASI does not endorse any supplier who are featured on the App/Website;

(f) EASI does not provide actual delivery service and the delivery service is provided by independent delivery partners;

(g) EASI only connects customers, suppliers and delivery partners, and dissatisfaction with food, beverage and groceries purchased and/or delivery service will need to be directed to the relevant suppliers and/or delivery partners directly;

(h) they are required to provide customary billing information such as name, billing address and credit information to EASI Australia Pty Ltd and its payment processor;

(i) where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(j) where payments are made in cash and the customers are not satisfied with respect to the food, beverage and groceries orders, they acknowledge that all complaints with respect to the contents of the orders will need to be directed to the suppliers directly;

(k) where payments are made through EASI’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food, beverage and groceries were and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that EASI approves the refund, the supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

(l) accompanying pictures are for illustrative purposes only and may differ from the actual product. These are for reference only and EASI makes no representation as to the actual product you receive.

USERS

This App/Website may contain links to third party sites and EASI is not responsible for any damages which may be caused to a user arising from the user’s access to any third party sites.

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

EASI reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who EASI reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because EASI reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. EASI also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

We hereby expressly clarify that we do not sell and/or supply any alcohol.

The age for purchasing alcohol in New Zealand is 18. This means anyone who is aged 18 years or over and shows approved ID can enter licensed premises and buy alcohol. In some circumstances, people under 18 may be allowed in licensed premises even though they are not allowed to buy alcohol. It is illegal to supply alcohol to someone under the age of 18 years unless:

  • the person supplying the alcohol is the parent or legal guardian and the alcohol is supplied in a responsible manner, or
  • the person supplying alcohol has the express consent of the young person’s parent or legal guardian and the alcohol is supplied in a responsible manner.

You could be fined up to NZD $2,000 if you don't follow the law. There is no age at which it is illegal to drink alcohol in New Zealand.

LIMITATION OF LIABILITY

Under no circumstances will EASI be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under New Zealand Consumer Guarantees Act, EASI excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

GOVERNING LAW

The supply of services by EASI sets out in this arrangement is governed by the laws of New Zealand and all parties agree to submit to the non-exclusive jurisdiction of the courts of New Zealand or any other courts which have jurisdiction to hear appeals therefrom.

CANCELLATION

An order can be cancelled on the App before proceeding with payment. However, once an order is placed, there are limited circumstances where you are able to cancel the order online. We encourage you to check your orders carefully before placing them.

Customers can only cancel an order more than 8 hours before the scheduled delivery time by calling or text the customer service on the App.

We will not be liable to you or any third party by reason of a refusal, suspension or cancellation or by reason of the unwinding of any order permitted under these terms, after processing your payment option has commenced.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the President of the Law Institute of New Zealand or the nominee of the President to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of EASI Australia Pty Ltd. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct

By accessing this App/Website, you acknowledge and agree that:

(a) To comply with all applicable laws regarding online conduct and acceptable material;
(b) Not to use the App/Website for any unauthorized or illegal use;
(c) By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any EASI server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless EASI has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any EASI’s server, or the network(s) connected to any EASI’s server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of EASI’s services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that EASI will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text Alerts Electronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by EASI.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of EASI.

User Content

EASI may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

EASI may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You further grant EASI a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of EASI, to attribute user content to you in connection with the uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. EASI and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to user content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to EASI or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain EASI’s property. Such disclosure, submission or offer shall constitute an assignment to EASI of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Pricing

On EASI App, the prices and offers may differ from the prices and offers in the restaurant and the shops. Prices and offers may change from time to time without notification.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise EASI to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that EASI shall not be liable for any damages of any kind related to your use of the App/Website。

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of EASI. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The supply of services by EASI set out in this arrangement is governed by the laws of New Zealand and all parties agree to submit to the non-exclusive jurisdiction of the courts of New Zealand or any other courts which have jurisdiction to hear appeals therefrom.

The validity of this governing law clause is not contested. The terms shall be binding to the benefit of the parties hereto and their successors and assigns. all parties agree to submit to the non-exclusive jurisdiction of the courts of New Zealand or any other courts which have jurisdiction to hear appeals therefrom.

EASI PRIVACY POLICY

EASI is committed to protecting your personal information in accordance with the New Zealand’s Privacy Principles.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

The information in this document details how we comply with the requirements of the Privacy Act 1993 in protecting the personal information we hold about you.

What is “personal information”?

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What we collect

Personal information collected by EASI generally comprises name, address, telephone number(s), electronic address(es) and other contact details and payment information such as credit or debit card information. We may also collect transaction details relating to your use of our products, services or benefits and information about your use of the Website and information about you from your communications with us whether in the form or electronic messages or posts that you place on our Website.

Why we collect information

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

Use and Disclosure

EASI will only use and disclose information for the primary purpose it was collected, or for a secondary purpose when it can be demonstrated that it is relevant to the primary purpose.

Generally this will mean:

  • you will have a reasonable expectation that EASI may use and/or disclose such information for the secondary purpose; or
  • you, or if unable, your authorised agent or legal representative, has given consent; or
  • such use and/or disclosure is required, authorised or permitted under law, or for lawful action, or for the prevention of unlawful activity; or
  • the use and/or disclosure is for statistical purposes.

What if you provide incomplete or inaccurate information?

We may not be able to provide you with the services you are seeking.

How we hold personal information

All information collected by EASI are stored on our network where access is limited to employees or contractors who are involved in the management, provision and monitoring of services we provide to you.

Your personal information will not be handled or be made available for any other entities, parties other than as provided in this Privacy Policy Statement.

Storage and security of your personal information

EASI takes all reasonable steps to ensure personal information is held securely. EASI excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event EASI will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using EASI.

We may store your files in hard copy or electronically in our ordinary systems. These may include New Zealand-based cloud servers or the servers of third parties within New Zealand. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

Who we may communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

EASI takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

EASI may also use and disclose your personal information to send direct marketing to you from:

  • EASI
  • Our related bodies corporate;
  • Third parties who provide services to us; and
  • Third parties, if EASI reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets of EASI may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of EASI or its assets if that outcome occurs.

Third party privacy practices

This privacy policy governs the use and disclosure of personal information and storage of those information we collect from you. If you disclose any of your information to others, or if directed to a third-party website/services, their privacy notices and practices will apply.

We cannot guarantee the privacy or security of your information once you provide it to any third-party and we encourage you to evaluate their privacy and security policies. We expressly exclude all liability that may be associated to it directly or indirectly.

Disclosure required by law

We may be required to disclose customer information by law.

Disclosure as a result of your actions

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage EASI to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality Online Collection of information via App activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide EASI with statistics that can be used to analyse and improve their web sites.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information Changes to our privacy and information handling practices

EASI may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 0212878808

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

How to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we will require you to complete and sign the attached ‘Request for Access to Personal Information under the New Zealand Privacy Principles’ form, and either email it to the office manager at [email protected], or hand it in to EASI offices at 35/26 Mary Street, Mt Eden, Auckland, 1024, New Zealand.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the Privacy Act to deny your request for access or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within EASI in connection with a commercially sensitive decision –making decision;
  • denying access is required or authorised by or under a New Zealand’s law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between EASI and you;

Enquiries Contact us about our privacy and information handling practices

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

  • email at [email protected] or ring us on 0212878808 or writing to the address of 35/26 Mary Street, Mt Eden, Auckland, 1024, New Zealand.

Making a privacy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all of our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at EASI, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.

EASI UK Operation Ltd
APP/WEBSITE TERMS AND CONDITIONS

INFORMATION ABOUT US

Company Details: EASI UK Operation Ltd, (*we* or *us* or *EASI UK*) incorporated and registered in England and Wales, whose registered office is at 6th Floor Tollhouse Hill, City Gate East, Nottingham, United Kingdom, NG1 5FS. Our company registration number is 12134585.

About Us: EASI UK is a business where we deliver to you, food that is prepared by independent restaurants (our *Partner Restaurants*). We link you and our Partner Restaurants, allowing you to view and order foods and drinks from the menu provided by them. In doing so, EASI UK markets the foods and drinks on behalf of our local Partner Restaurants, concludes orders on their behalf and delivers the meals to you.

EASI UK Operation Ltd, EASI UK Delivery Ltd, EASI Global Ltd, and EASI Australia Pty Ltd are jointly referred to as the “EASI”.

SERVICE AVAILABILITY

EASI UK offers an ordering and delivery service from our Partner Restaurants within the United Kingdom. Each Partner Restaurant has a prescribed delivery area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Restaurant. Operating hours will vary depending on local trading conditions and the availability of our Partner Restaurants. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Restaurant.

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“EASI Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. EASI cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

(b) they rely on their own judgment as to their choice of the eateries and groceries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by EASI in their decision;

(c) in paying for the food, beverage and groceries offerings to the Suppliers, they have not relied on EASI’s expertise in selecting or qualifying the Suppliers’ listings (“Listings”) on this App/Website;

(d) EASI is an independent party to the Suppliers and does not provide any warranty as to the quality or suitability of the food, beverage and groceries offerings in the Listings;

(e) EASI is not an owner/operator of food, beverage and groceries establishment and does not represent any supplier or cooks featured in this App or on the website;

(f) EASI does not endorse any Supplier who are featured on the App/Website;

(g) EASI does not provide actual delivery service and the delivery service is provided by independent Delivery Partners;

(h) EASI only connects Customers, Suppliers and Delivery Partners, and dissatisfaction with food , beverage and groceries purchased and/or delivery service will need to be directed to the relevant Suppliers and/or Delivery Partners directly;

(i) they are required to provide customary billing information such as name, billing address and credit information to EASI UK Operation Ltd and its payment processor;

(j) where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(k) where payments are made in cash and the Customers are not satisfied with respect to the food , beverage and groceries orders, they acknowledge that all complaints with respect to the contents of the orders will need to be directed to the Suppliers directly;

(l) where payments are made through EASI’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food, beverage and groceries were and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that EASI UK Operation Ltd approves the refund, the Supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

(m) accompanying pictures are for illustrative purposes only and may differ from the actual product. These are for reference only and EASI makes no representation as to the actual product you receive.

USERS

This App/Website may contain links to third party sites and EASI is not responsible for any damages which may be caused to a user arising from the user’s access to any third-party sites.

AVAILABILITY AND DELIVERY

Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

EASI reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who EASI reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because EASI reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. EASI also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

OUR LIABILITY

To the extent permitted by law, EASI provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither EASI nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that EASI or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way EASI’s or any Partner Restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

LIMITATION OF LIABILITY

Under no circumstances will EASI be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under Consumer Rights Act, EASI excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in this clause shall excuse the Customer from any payment obligations under this Agreement.

WAIVER

Neither you, EASI nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

SEVERABILITY

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

EASI may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

GOVERNING LAW

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Having said that, the App/Website is created and controlled by EASI in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria have the right to govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws as well.

CANCELLATION

An order can be cancelled on the App before proceeding with payment. However, once an order becomes a Started Order, there are limited circumstances where you are able to cancel the order online. A Partner Restaurant will classify a bad order as any order which is cancelled after food has been used to start preparing the order (a "Started Order"). We encourage you to check your orders carefully before placing them.

EASI and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause.

Any payment made prior to an order being cancelled by EASI or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order.

Any order cancelled after it becomes a Started Order (usually around 20 minutes) will be charged to you. EASI alone will determine whether an order is a Started Order or not.

If, in extreme cases, an order has still not arrived after 1 hour and 30 minutes, and you decide to cancel, you will be refunded the whole amount.

We will not be liable to you or any third party by reason of a refusal, suspension or cancellation or by reason of the unwinding of any order permitted under these Terms, after processing your payment option has commenced.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the local governmental institutions to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of EASI. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct

By accessing this App/Website, you acknowledge and agree that:

(a) To comply with all applicable laws regarding online conduct and acceptable material;

(b) Not to use the App/Website for any unauthorized or illegal use;

(c) By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any EASIEASI server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless EASI has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any EASI server, or the network(s) connected to any EASI server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of EASI services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that EASI will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text Alerts Electronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by EASI.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of EASI.

User Content

EASI may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You grant EASI an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content on the App/Website and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you.

You further grant EASI a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of EASI, to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. EASI and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to EASI or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain EASI’s property. Such disclosure, submission or offer shall constitute an assignment to EASI of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Pricing

On EASI App, the Prices and offers may differ from the prices and offers in the restaurant and the shops. Price include VAT. Prices will vary between menus. Prices and offers may change from time to time without notification, but changes will not affect orders in respect of which you have been presented with EASI app, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise EASI to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that EASI shall not be liable for any damages of any kind related to your use of the App/Website

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of EASI. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Having said that, the App/Website is created and controlled by EASI in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria have the right to govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws as well.

EASI PRIVACY POLICY

EASI UK Operation Ltd (Company Number: 12134585) trading as EASI (“EASI”) is committed to protecting your personal information in accordance with the General Data Protection Regulation.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

This Privacy Policy governs the manner in which EASI collects, uses, maintains and discloses information collected from users (each, a “User”) of the easi.com.au website and EASI app (“Site”). This privacy policy applies to the Site and all products and services offered by EASI. The information in this document details how we apply with the requirements of the General Data Protection Regulation in protecting the personal information we hold about you.

Definition of Personal Information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Definition of Personal Information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Definition of Personal Information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The reasons for information collection

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

How we use collected information

EASI may collect and use Users’ personal information for the following purposes:

  • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve our Site. We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, please email us at [email protected]

How we protect and store your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

EASI takes all reasonable steps to ensure personal information is held securely. EASI excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event EASI will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using EASI.

We may store your files in hard copy or electronically in our ordinary systems. These may include Australian-based cloud servers or the servers of third parties within Australia or the UK. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • To run a promotion, contest, survey or other Site feature
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third-party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

The parties we communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

EASI takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

EASI may also use and disclose your personal information to send direct marketing to you from:

  • EASI UK Operation Ltd;
  • Our related bodies corporate;
  • To run a promotion, contest, survey or other Site feature
  • Third parties who provide services to us; and
  • Third parties, if EASI UK Operation Ltd reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

EASI may also use and disclose your personal information to send direct marketing to you from:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of EASI UK Operation Ltd or its assets if that outcome occurs.

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage EASI to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality online collection of information via app activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide EASI with statistics that can be used to analyse and improve their web sites.

Retention of your information

We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘How we use collected information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Disclosure of your information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may be required to disclose customer information by law.

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Sharing your information internally

We share your information with other EASI group companies only where necessary for the purposes set out above

Sharing your information with third parties

We share your information with third party service providers. The types of third-party service providers whom we share your information with includes:

  • Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
  • IT service providers (including cloud providers): for the purposes of data storage and analysis;
  • Restaurant partners: that you have placed your order with so that they can fulfil your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services;
  • Riders: so, they can deliver your order to you;
  • Customer support partners: who will help us to resolve any issues you may have with our services; and
  • Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.

EASI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
  • in order to enforce our contractual terms with you and any other agreement;
  • to protect the rights of EASI, restaurant partners, riders, or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up to date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Your rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

1. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

2. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch by emailing us [email protected]

3. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us by emailing us at [email protected]

4. The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by emailing us at [email protected]

5. The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.

6. The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

7. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by emailing us at [email protected] Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

8. The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information changes to our privacy and information handling practices

EASI may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 0333 444 0880

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

The ways to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we may require you to complete and sign the relevant documents under the local ‘Privacy Principles’, and either email it to the office manager at

[email protected], or hand it in to EASI offices at 6th Floor Tollhouse Hill, City Gate East, Nottingham, United Kingdom, NG1 5FS.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the local Privacy Regulations to deny your request for access or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within EASI in connection with a commercially sensitive decision – making decision;
  • denying access is required or authorised by or under a British law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between EASI and you;

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

EASI has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected] or ring us on 0333 444 0880

Making a policy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at EASI, where your situation will be reviewed and if possible, resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.

EASI利用規約

アプリの使用

このアプリ/ウェブサイト(「本アプリ/ウェブサイト」)は、EASI JAPAN株式会社(「EASI」)によって公開されています。本アプリ/ウェブサイトを使用する前に、本アプリ/ウェブサイトの使用に際して適用される以下の基本条件をお読みください。本アプリ/ウェブサイトを使用することにより、お客様は本利用規約に従うことに同意したものとみなされます。

変更

EASIは、本アプリ/ウェブサイトまたはその一部の使用に際して適用される本利用規約をいつでも変更する権利を有します。このような変更については、お客様宛ての電子メールまたは本アプリ/ウェブサイトを通じて通知します。かかる通知後のお客様による本アプリ/ウェブサイトの使用は、お客様によるかかる変更への同意とみなされます。

留保事項

お客様は、次に掲げる事項を認識し、これらについて異議を述べません。

(a) お客様が注文する飲食店や飲食店の提供する飲食物(「メニュー」)の選択に関しては、自らの判断に依拠しており、EASIが提供する情報に基づくものではありません。

(b) EASIは、飲食店とは独立した当事者であり、メニューに掲載されている飲食物の品質または適合性に関する保証を提供しません。

(c) EASIは、配送サービスを提供しておらず、配送サービスは独立した配送パートナーによって提供されます。

(d) EASIは、お客様、飲食店、配達パートナーを相互に紹介するのみであり、お客様の購入した飲食物や配達サービスに対する苦情は、関連する飲食店や配達パートナーに直接連絡する必要があります。

(e) お客様は、氏名、請求先住所、クレジットカード情報などの一般的な支払関連情報をEASIおよびその請求代行業者に提供することを要求されます。

(f) お客様が現金での支払いを選択した場合、注文した飲食物の受領時に配達パートナーにその全額を支払うことになります。

(g) 支払いが現金で行われる場合、お客様の注文に関するすべての苦情は飲食店または配達パートナーに直接送られる必要があります。

(h) 本アプリ/ウェブサイトを介して支払いが行われる場合、お客様の注文に関するすべての苦情は、当該注文にかかる飲食物を受領後72時間以内に[[email protected]]にメールを送信することにより行われます。EASIがこれを承認した場合、各注文にかかる飲食物の代金を上限として払戻しがなされます。

(i) 本アプリ/ウェブサイトに掲載された写真は、提供される飲食物のイメージであり、実際に提供される飲食物とは異なる場合があります。EASIは、お客様が受け取る実際の飲食物に関していかなる表明もいたしません。

(j) アルコール飲料を注文するお客様は、20歳以上であり、注文したアルコール飲料の受領時に年齢を証明する有効な写真付き身分証明書を提示しない場合には、その提供を拒否される場合があります。

お客様の遵守事項

お客様は、本アプリ/ウェブサイトの使用に際し、次に掲げる事項を遵守しなければなりません。

(a) インターネット上での行為及び許容される内容に関するすべての適用法令を順守すること

(b) 不正もしくは違法な目的のために、または本利用規約で禁止されている態様で、本アプリ/ウェブサイトを使用しないこと

(c) アカウント所有者の明示的な同意なしに、第三者のアカウントを使用して本アプリ/ウェブサイトにアクセスしないこと

(d) EASIのサーバーに接続されているアプリ/ウェブサイト、他のお客様のアカウント、コンピュータシステムおよび/またはネットワークのいかなる部分への不正アクセスを、いかなる手段によっても試みないこと

(e) EASIの書面による承諾がない限り、本アプリ/ウェブサイトへのディープリンク、手動での本アプリ/ウェブサイトへのアクセス、ロボットその他の自動化されたプロセスおよび/またはデバイスを使用して本アプリ/ウェブサイトおよび/またはそのコンテンツを取得、コピーまたはモニターしないこと

(f) EASIのサーバーまたはこれに接続されているネットワークを損傷、無効化および/または毀損する可能性のある方法で本アプリ/ウェブサイトを使用せず、他のユーザーによる本アプリ/ウェブサイトの使用を妨害しないこと

(g) EASIによって許可された場合を除き、商業活動に従事するために本アプリ/ウェブサイトを使用しないこと

(h) 他のアプリ/ウェブサイト等での再公表を目的として、本アプリ/ウェブサイト上のコンテンツ(飲食店のメニューや他のお客様のレビューを含みますが、これらに限られません。)をコピーしないこと

(i) EASIと競合する製品またはサービスの構築等を目的として、いかなる第三者にも本アプリ/ウェブサイトへのアクセスまたは使用ライセンスを許諾または販売その他の方法で提供しないこと

(j) 本アプリ/ウェブサイトの目的または精神に誠実に適合しない商業的またはその他の目的もしくは意図のために、飲食店のレビューまたはブログ投稿を作成しないこと

(k) コンピュータウイルスまたはその他の有害または破壊的なファイルをアップロードまたは送信しないこと

(i) 本アプリ/ウェブサイトまたは本アプリ/ウェブサイトに関連もしくはリンクされたウェブサイト(飲食店および配達パートナーのウェブサイトを含みますが、これらに限られません。)に接続またはアクセスできるサービス、システムリソース、アカウント、パスワード、サーバーまたはネットワークのセキュリティを中断、妨害、またはその他の方法で侵害しないこと

キャンセル

注文は、支払手続が完了する前に、キャンセルできる場合があります。ただし、いったん注文が行われると、以下のとおり、その注文をキャンセルできる状況は限定されるため、注文前に注意深くその内容を確認することをお勧めします。

お客様は、予定配達時刻の8時間前までに、カスタマーサービスに電話するか、または本アプリ/ウェブサイト上でメッセージを送信することによってのみ、注文をキャンセルすることができます。

EASIは、支払いオプションの処理が開始された後、本利用規約で認められている注文の拒否、一時停止またはキャンセルを理由として、お客様または第三者に対して責任を負うことはありません。

電子通信

EASIのサービスを使用する場合、またはデスクトップやモバイルデバイスからEASIに電子メール、テキストメッセージおよびその他の通信を送信する場合、お客様はEASIと電子的に通信する場合があります。お客様は、電子メール、テキスト、モバイルプッシュ通知、本アプリ/ウェブサイト上の通知やメッセージまたは「live support」などその他のサービスを介して、当社から電子的に通信を受け取ることに同意し、記録のために、かかる通信のコピーを保持できます。お客様は、当社がお客様に電子的に提供するすべての契約、通知、開示、およびその他の通信につき、かかる通信が書面であるという法的要件を満たすことに同意します。

著作権、商標権その他の知的財産権

特に断りのない限り、本アプリ/ウェブサイトの一部である画像、イラスト、デザイン、アイコン、写真、書面およびその他のすべての素材は、EASIによって所有、管理またはライセンスされている著作権、商標権その他の知的財産権です。本アプリ/ウェブサイト全体は、EASIが所有する著作権その他の全世界的な権利、権限、利益によって保護されています。

本アプリ/ウェブサイトに表示される他のすべての商標、サービスマーク、製品名、会社名またはロゴは、それぞれの所有者の財産です。かかる商標、サービスマーク、製品名、会社名またはロゴの使用は、その所有者の事前の書面による許可なしでの複製、変更、頒布または再公開を含め、厳しく禁止されています。

本アプリ/ウェブサイト上の素材および本アプリ/ウェブサイト全体は、個人的な非営利的使用のみを目的としています。本アプリ/ウェブサイトに表示されるダウンロード可能な素材は、個人的な使用のみを目的としてダウンロードまたは複製できます。ダウンロードまたは複製の結果として、ダウンロードされた素材またはソフトウェアに対する権利、権限または利益が譲渡されることはありません。本アプリ/ウェブサイト上の素材、本アプリ/ウェブサイト全体または関連するソフトウェアの全部または一部を、EASIの事前の書面による許可なしに、複製(上記を除く)、出版、送信、頒布、表示、修正、派生作品の作成、販売もしくは販売への参加または何らかの方法で利用することは禁止されています。

ユーザーコンテンツ

EASIは、本アプリ/ウェブサイト上で、ユーザーの評価やレビュー、保存されたお気に入り、ブックマークされた飲食店などの機能(これらを総称して「インタラクティブエリア」)を含む、インタラクティブな機会を提供します。お客様は、お客様が本アプリ/ウェブサイトに投稿または送信するすべての情報、コメント、レビュー、評価その他の資料およびコンテンツ(「ユーザーコンテンツ」)の所有者であり、および/またはそれらを提供する権利を有することを表明および保証します。

お客様は、EASIに、本アプリ/ウェブサイト上または現存するまたは今後発明されるすべてのメディアで、お客様への通知またはお客様の承諾なく、ユーザーコンテンツを使用、複製、表示、公開、変更、削除、公演、翻案、派生作品の作成、頒布その他の使用(総称して「使用」)を行うための取消不能、譲渡可能、支払済み、ロイヤルティフリー、永久、非独占的で全世界的なライセンスを付与します。

さらに、お客様は、EASIに、お客様への通知またはお客様の承諾なく、お客様のユーザー名および/またはその他のユーザープロフィール情報(評価履歴、EASIのサービスの会員である期間を含むがこれらに限られない)を使用するライセンスを付与します。

本アプリ/ウェブサイトの特定の部分(飲食店ページや特定のインタラクティブエリアを含むがこれらに限られない)に送信されたユーザーコンテンツは、コンパイル形式を含むがこれに限られず、公開およびアクセス可能な、本アプリ/ウェブサイトのパブリックエリアに投稿される場合があります。EASIおよびその役員、従業員、親会社、子会社、関連会社、承継人、譲受人、ライセンサー、ライセンシー、被指定者、ビジネスパートナー、受託者、代理人および代表者(総称して「免責当事者」)は、故意または重過失がない限り、ユーザーコンテンツに関するあらゆる第三者の行為に対する責任を負わず、また、お客様は、かかる行為に対するいかなる責任からも免責当事者を明示的に免責します。

補助コンピュータ機器およびサービス

お客様は、本アプリ/ウェブサイトにアクセスするために必要なすべてのコンピュータ、電話その他の機器およびサービスを準備しなければなりません。さらに、本アプリ/ウェブサイトにアクセスする際に使用されるケーブル会社、電話会社またはインターネットサービスプロバイダーを通じて発生するアクセス料金については、お客様の責任となります。

価格

本アプリ/ウェブサイトにおける飲食物の価格は、飲食店での価格と異なる場合があります。また、飲食物の価格は、予告なく変更される場合があります。

法令遵守

お客様は、合法的な目的のためにのみ本アプリ/ウェブサイトを使用するものとします。お客様は、違法、脅迫的、虐待的、中傷的、プライバシー・パブリシティ権への侵害的、下品、わいせつ、冒涜的またはその他の不快感を与えるような、他人の権利を侵害するコンテンツを本アプリ/ウェブサイトを通じて送信してはなりません。EASIは、お客様が本条項または本利用規約のその他の条項に違反した場合、独自の裁量により、サービスの提供を拒否し、および/または本アプリ/ウェブサイトへのアクセスを拒否する権利を留保します。

責任の保証/免責事項

お客様は、自らのリスクで本アプリ/ウェブサイトを使用することを認めます。本アプリ/ウェブサイトは、エラーがないことや中断しないことを保証していません。また、本アプリ/ウェブサイトの使用を通じて得られた結果についても保証していません。本アプリ/ウェブサイト上のすべてのコンテンツは、明示または黙示を問わず、いかなる種類の保証もなしに現状有姿で提供されます。お客様は、本アプリ/ウェブサイトの使用に関連して使用する機器のすべての必要な準備または修理に関するすべての費用を負担し、EASIは、その故意または重過失がない限り、お客様による本アプリ/ウェブサイトの使用に関連するいかなる種類の損害についても責任を負わないものとします。

本アプリ/ウェブサイトには、第三者のサイトへのリンクが含まれている場合があり、EASIは、第三者のサイトへのアクセスに起因してお客様が被った損害について責任を負いません。

EASIは、間接的、偶発的な特別損害(逸失利益を含むが、これに限られない)については、かかる損害の予見可能性の有無にかかわらず、いかなる責任も負いません。

準拠法

本利用規約その他本アプリ/ウェブサイトに関するすべての契約条件は、日本法に従って解釈され、同法に準拠するものとします。

紛争解決/合意管轄

本利用規約及び本アプリ/ウェブサイトに関する一切の紛争については、東京地方裁判所を第一審の専属的合意管轄裁判所とします。

なお、本アプリ/ウェブサイト上のコンテンツまたは情報の商用利用または再公開は、深刻で計り知れない結果に至り、金銭的補償では十分または適切な救済策とはならない可能性があるため、EASIは、かかる行為を禁止するための仮処分命令または差止め命令による救済を受ける権利を留保します。

EASIプライバシーポリシー

EASI JAPAN株式会社(「EASI」)は、日本の個人情報の保護に関する法律を遵守し、このプライバシーポリシー(「本プライバシーポリシー」)に従ってお客様の個人情報を取り扱うものとします。
このアプリ/ウェブサイト(「本アプリ/ウェブサイト」)を訪問またはEASIのサービス(「本サービス」)を注文することにより、EASIが本プライバシーポリシーに従ってお客様の個人情報を取得し、利用し、または開示することに同意したものとみなされます。

「個人情報」とは何ですか?

個人情報とは、生存する個人に関する情報であって、氏名や生年月日等により特定の個人を識別することができるものをいいます。

取得する情報

EASIが取得する個人情報には、通常、氏名、住所、電話番号、電子メールアドレスその他の連絡先、クレジットカード情報・デビットカード情報などの支払い関連情報が含まれます。また、EASIの製品、サービス、特典またはウェブサイトの使用に関する取引履歴やEASIとお客様とのコミュニケーションに関する情報を取得する場合があります。

情報の利用目的

EASIが取得した個人情報は次の目的で利用されます。

  • 本サービスをお客様に提供するため
  • 本サービスの提供に関して、お客様への請求、連絡およびお客様からのお問合せ対応を行うため
  • お客様への本サービスの提供を管理、サポートおよび改善するため
  • 本サービス提供および顧客満足度を監視および評価するため
  • お客様の本人確認のため

不完全または不正確な情報を提供した場合はどうなりますか?

必要なサービスを提供できない場合があります。

個人情報の管理とセキュリティ

EASIは、お客様の個人情報が安全に管理されるよう、すべての合理的な措置を講じます。EASIは、適用法令により除外できない場合を除き、個人情報への不正アクセスの結果に対するすべての責任を除外します。

EASIが取得したすべての情報は、EASIまたはその親会社、子会社もしくは関連会社のシステム又はネットワークに電子的に保存されます。ただし、オーストラリアベースのクラウドサーバーまたはオーストラリア所在の第三者のサーバーに保存される場合があり、お客様は、本プライバシーポリシーにより、当該サービスプロバイダーがお客様の個人情報を海外において管理することに同意します。お客様は当該サービスプロバイダーの定める条件にも拘束されることに同意するものとします。EASIは、保有する個人情報を保護するために、次のような様々なセキュリティ対策を実施しています。

  • すべてのコンピュータにおけるパスワード保護の義務化
  • ファイアウォールおよび/またはウイルス対策/マルウェア対策の導入
  • 必要な情報へのアクセスに制限するためのシステム導入およびアクセス制御

上記システムまたはネットワークへのアクセスは、お客様への本サービスの管理、提供および監視に関与するEASIの従業員、委託業者および第三者サービスプロバイダーのみに制限され、これらの者は、EASIが保有するお客様の個人情報のプライバシーを尊重する必要があります。お客様の個人情報がEASIの委託業者または第三者サービスプロバイダーに知られる可能性があるすべての状況において、機密保持の取決めがあり、これらの者は、本プライバシーポリシーに定める以外の目的で個人情報を利用することはできません。

お客様の個人情報が、本プライバシーポリシーに規定されている関係者以外の者により取り扱われることはありません。

個人情報の第三者提供

お客様に本サービスを提供するに際しては、本プライバシーポリシーに定める利用目的の達成に必要な範囲内で、次に掲げる第三者に対して提供する場合があります。

  • 収納代行サービスプロバイダー
  • お客様が飲食物を注文したパートナー飲食店
  • ダイレクトマーケティングまたはターゲティング広告を提供するサービスプロバイダー

上記に加え、(a)お客様の同意がある場合、(b)法令に基づく場合、(c)人の生命、身体もしくは財産の保護のために必要がある場合であって、お客様ご本人の同意を得ることが困難であるとき、(d)公衆衛生の向上もしくは児童の健全な育成の推進のために特に必要がある場合であって、お客様ご本人の同意を得ることが困難であるとき、または(e)国の機関もしくは地方公共団体またはその委託を受けた者が法令の定める事務を遂行することに対して協力する必要がある場合であって、お客様ご本人の同意を得ることにより当該事務の遂行に支障を及ぼすおそれがある場合には、法令に従って、第三者に対しお客様の個人情報を開示することがあります。

個人情報の共同利用

EASIグループは、お客様の個人情報を次のとおり共同して利用します。

(1) 共同利用する会社の範囲
EASIならびにその親会社であるEASI Australia Pty Ltd (ACN 628 727 060)ならびにその子会社および関連会社

(2) 利用目的
本プライバシーポリシーで定める利用目的の範囲内

(3) 共同利用する個人情報の項目
氏名、住所、電話番号、電子メールアドレスその他の連絡先、クレジットカード情報・デビットカード情報などの支払い関連情報、取引履歴やEASIとのコミュニケーションに関する情報など、EASIが取得したお客様の個人情報

(4) 個人情報の管理について責任を有する者
EASI JAPAN株式会社

ダイレクトマーケティング/ターゲティング広告

ダイレクトマーケティング/ターゲティング広告は、以下に関連する場合があります。

  • 本サービス;
  • お客様にとって興味深いと思われる第三者の製品およびサービス

お客様の選択により、各ダイレクトマーケティング/ターゲティング広告のコミュニケーションで利用可能な解除機能を使用し、ダイレクトマーケティング/ターゲティング広告の受信を解除することができます。

事業承継/支配権の変更

EASIの事業および資産は、将来、第三者に譲渡され、またはEASIに対する支配権が変更される可能性があります。その場合、お客様の個人情報は、EASIまたはその事業もしくは資産の承継人に提供されます。

第三者のプライバシーポリシー

本プライバシーポリシーは、お客様の個人情報の取扱いと開示、およびお客様から取得した情報の管理について定めます。お客様が第三者のウェブサイト/サービスに移行し、情報を開示する場合、当該第三者のプライバシーポリシーが適用されます。

ASIは、お客様が第三者に提供した情報のプライバシーまたはセキュリティを保証することはできませんので、当該第三者のプライバシーポリシーを確認することをお勧めします。EASIは、第三者のウェブサイト/サービスに関連するすべての責任から明示的に免責されます。

お問い合わせ先

本プライバシーポリシーに関してご不明な点がある場合、または個人情報の開示、訂正、利用停止、削除などを希望される場合には、次のいずれかの連絡先まででお問い合わせください。EASIの定めるところにより、適切かつ迅速に対応させていただきます。

  • 電子メールアドレス:[[email protected]]
  • 電話番号[(9:00~17:00)]:[1300999998、0385959848]

本プライバシーポリシーの改定

EASIは、何らかの理由で、本プライバシーポリシーを随時改定する場合があります。